Okta admin account locked, MFA push unresponsive

New P3
#TKT-4092 · via Slack #it-help

Grant Fuhr can't log into Okta. We found his account is locked after 3 failed sign-ins from the corporate VPN — MFA token expired after a phone replacement and was never re-enrolled.

Sources Okta Auth Logs Okta User Profile
Suggested resolution
Okta MFA Reset

Unlock account and push MFA re-enrollment to Grant Fuhr.

Activity
2 ▼
Agent assessed ticket8:42 PM PST
Suggested Okta MFA Reset · Assigned to Jordan K.
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Ticket created via Slack #it-help8:41 PM PST
Requester
GF
Grant Fuhr
Assignee
JK
Jordan K.
Due 4h remaining
Created Mar 9 · 8:41 PM PST
Last modified Mar 9 · 10:31 PM PST