Payroll manager locked out of Workday — pay run at risk

#TKT-4093 · via ServiceNow INC0047824
New P1
Requester
SK
Sarah K.
Assignee
TM
Tanya M.
Due 2h remaining
Created Mar 15 · 10:41 AM
Impact 4/5
Urgency 5/5
Category Payroll / Account lockout
Type Incident
Description

I can't get into Workday. I've tried logging in three times and the MFA push isn't coming through. We have a scheduled pay run in 4 hours for the full company. If I can't get in soon this is going to delay pay for everyone.

Context
Authentication

3 failed login attempts from IP 10.0.47.12. MFA device unregistered after phone replacement — re-enrollment never completed.

Blast radius

Payroll run scheduled 4:00 PM PST affecting 214 employees. No other team member has admin access to initiate the run.

Suggested resolution
Restore Workday Access

Re-enroll MFA device and restore Workday access for Sarah K.

Activity