Sarah K. can't access Workday with a company-wide payroll run due in hours. We found her account is locked after 3 failed logins from the corporate VPN (10.0.47.12) — MFA device was never re-enrolled after a phone replacement. The payroll run affects 214 employees at 4:00 PM PST and she's the only admin with access to initiate it.

Sources Workday Auth Logs Workday User Profile HR Payroll Schedule
Suggested resolution
Restore Workday Access

Re-enroll MFA device and restore Workday access for Sarah K.

Description · via ServiceNow

I can't get into Workday. I've tried logging in and the MFA push isn't coming through. We have a scheduled pay run in 4 hours for the full company. If I can't get in soon this is going to delay pay for everyone.

Activity 2
Agent assessed ticket10:42 AM PST
Suggested Restore Workday Access · Assigned to Tanya M.
Queried Workday auth logs — 3 failed logins from 10.0.47.12
Queried Workday user profile — MFA device unregistered, phone replaced
Queried HR payroll schedule — run at 4:00 PM PST, 214 employees
Queried Workday admin roster — Sarah K. only admin with run access
Ticket received from ServiceNow10:41 AM PST