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Okta admin account locked, MFA push unresponsive

New P3

#TKT-4092 · via Slack #it-help

Grant Fuhr can't log into Okta. We found his account is locked after 3 failed sign-ins from the corporate VPN — MFA token expired after a phone replacement and was never re-enrolled.

Sources Okta Auth Logs Okta User Profile

Suggested resolution

Okta MFA Reset

Unlock account and push MFA re-enrollment to Grant Fuhr.

Run

Resolution

Grant Fuhr's Okta account has been unlocked and a fresh MFA enrollment push was sent to his new device. Access restored.

Activity

2

Agent assessed ticket8:42 PM PST

Suggested Okta MFA Reset · Assigned to Jordan K.

Ticket created via Slack #it-help8:41 PM PST

Requester GF Grant Fuhr

Assignee JK Jordan K.

Due 4h remaining

Created Mar 9 · 8:41 PM PST

Last modified Mar 9 · 10:31 PM PST

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